A plain outline of the working order: discovery, direction, production, review, and handover. Each stage has clear expectations, so you know what happens next and where you can step in.
We start with a conversation about your practice, the projects you want to show, and the audience you need to reach. I take notes on your references, your working habits, and the constraints that shape your calendar.
Within two weeks I prepare a visual direction: typography pairings, color ranges, layout references, and sample pages. You react to concrete options rather than abstract ideas, and we narrow the direction together.
I build the main pages, place your selected projects, and draft the case study structure. You supply final texts and image selections during this phase, so the design stays grounded in real material.
Two structured review rounds are included. Each round focuses on specific aspects: first the overall flow and hierarchy, then the details of spacing, typography, and responsive behavior. Additional rounds are billed separately.
You receive the final files, a short style guide, and a checklist for updating the portfolio on your own. I also record a walkthrough video that explains how to add new projects without breaking the layout.
For thirty days after launch I remain available for small fixes: broken links, image cropping issues, or text adjustments. Larger changes fall outside this window and are quoted separately.
Each project runs on a clear timeline with fixed review points, so you always know what happens next and what is expected from you.
What to expect when we work together
Before any design work begins, we map the full scope: deliverables, review rounds, and the timeline for each phase. You know exactly what lands when.
You review work at set checkpoints, not in endless back-and-forth. Each round has a defined focus, so feedback stays useful and revisions stay bounded.
Every project ends with a handover folder: source files, style notes, font licenses, and a short guide on how to keep the visual identity consistent later.
We agree on the number of revision rounds before starting. If something changes scope mid-project, you see the impact on time and budget before we proceed.
You get a direct line to the person doing the work, not a project manager relay. Questions are answered within one working day, usually faster.
Reach the studio during working hours, and know when to expect a reply before you send a message.
Email remains the most reliable channel for project inquiries and technical questions. Write to info@jassureenligne.com and you will receive a confirmation within a few hours. For urgent matters during a live project, the phone line at +27(14)2320655 is answered between 9:00 and 17:00 South African time, Monday to Friday.
Initial replies go out within one business day. Detailed feedback on design drafts or project documents is usually sent within two business days. If a request requires deeper research, you will get a short holding note so you are never left guessing.
Yes. After the first email exchange, we can schedule a 20-minute video call to discuss scope, visual direction, or technical constraints. Callback slots are available on Tuesdays and Thursdays, and the invitation link is sent after we confirm the time zone.
The studio is based at 298 Zandile Forks Suite 568, Botesmouth, GP 6625. We work with clients across South Africa and abroad, so most communication happens over email and scheduled calls. In-person meetings are possible by prior arrangement for local projects.
Share the type of project, your preferred timeline, and any references that define the visual direction. If you have a budget range or a specific deliverable in mind, mention it. This helps us prepare a focused reply and avoid unnecessary back-and-forth.
Before writing, check the contact page for the full form and studio hours.